When you have NetRoom on your side, you practically do not need an IT or any other personnel to look after your server or web hosting and/or domain management.

Besides the parameters of offered packages, NetRoom services make difference from similar competitive products with one simple fact and this is that all operations related to the management and maintenance are carried out by our team.

Our business model for complete outsourcing gives a cost-effective and reliable solution for small and medium size enterprises, particularly in the stage of decision making for optimal solution and needed parameters.

Whether it’s about managed server or shared web hosting package, as a NetRoom customer your company gains as follow:

E-Mail

• On demand e-mail account creation
• On demand individual account disk quota management
• Password changes
• Account Activation / Deactivation
• E-mail Forwarding
• Auto-responders Activation / Deactivation
• Individual SPAM scoring and Antivirus preferences

FTP

• Anonymous FTP account management
• Set up and Management of secured FTP account(s)

Domain Names

• Domain Name parking
• DNS Management
• Disk quota management
• Sub-domain creation and management

SSL

• Wild Card Server SSL certificate installation
• Single domain SSL certificate installation

DB

• Database creation

Monthly Maintenance

• Disk clean up
• Mail queue control and maintenance
• Running services tests and maintenance
• Restart (if necessary)

On demand Monthly Statistics

• Disk usage by applications
• Running status of services
• Disk usage by e-mail account
• Monthly bandwidth usage

Backup

• Auto-backup set up and management

Help Desk – Customer Support

• E-mail ticketing system available 24/7 to our clients
• Hot line for critical support
• Personal account manager for offers and other business matters

Timeframes

• Response time - Up to 4 working hours
• Troubleshooting – Up to 4 working hours

24/7/365 Technical support

The following services are classified as an extra, because there are subjects to additional agreement and there are not included in our standard offers:

• Buying, installation and maintenance of additional software applications
• Buying, installation and maintenance of SSL certificates
• Manual Backup
• IP Reverse
• Additional IP addresses
• Initial Server Set up
• Paid software updates and new versions

Server Software Network Connections Presentation